CONTACT US TODAY

01952 606 100

autofixtelford@yahoo.co.uk

Frequently asked questions

WHAT IS PAYMENT ASSIST?

Payment Assist’s offering is one that was designed for the automotive sector, with the intention to ease the burden of the unexpected bill that you may have when your car is taken in for a Service or MOT, or when the garage has carried out a vehicle health check. Whilst you may have budgeted for the original work, when your car needs more parts, this additional cost can make a dent in your finances, sometimes meaning that the critical work that your car needs to make it roadworthy is put off until you can afford this extra cost.


Payment Assist are here to help, and spreading the cost of this work means that your car is roadworthy and you can remain driving safely, whilst paying for the work over a 3-month period.

HOW DO THE PAYMENTS WORK?

You will pay a deposit of 25% of the total bill via your debit card on the day, followed by three more equal monthly payments from the debit card.


WHERE’S THE CATCH?
There genuinely isn’t one. Quite simply, rather than incurring the cost of borrowing money from other sources, use Payment Assist and pay no interest or fees on the funds you need, providing your payments are made in line with the payment plan.


DO YOU CARRY OUT A CHECK ON MY PERSONAL CREDIT FILE?
We simply check that your card has adequate funds to pay the initial deposit and the address registered to your debit card, but no ‘footprint’ is left on your credit status and this online check takes seconds. In some circumstances we may need to carry out a full credit check, where we will ask for your permission before this takes place.


DO I PAY ANY CHARGES?
None at all, the payment plan is totally interest and fee free, and is designed to support you when you need it most.


HOW WILL I KNOW WHEN MY PAYMENT IS DUE?
We send out a reminder email 7 days before a payment is due, to allow enough time for the customer to arrange for the sufficient funds to be in the account.


IS IT A DIRECT DEBIT?
The repayments are collected via a recurring transaction agreement from the debit card. If the debit card used for the deposit expires, is replaced, or cancelled, it must be updated on our system before we can continue to collect the repayments. It can be updated by contacting Payment Assist on

01664 503151 or admin@paymentassist.co.uk